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Customer Care
Everything about ordering, delivery and returns. Can't find your answer? Write to us — we reply within 1–2 business days.
Contact us
We reply within 1–2 business days.
Visit us
Rizk Plaza, Broummana, Lebanon
Store location & hoursShipping
We deliver across Lebanon, or you can collect your order from our Broummana store.
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Payment
Cash on delivery, or in cash when you collect your order in store. No card details are needed.
Order updates by email
You'll receive an email when we receive your order, when it's confirmed and when it's delivered — all from info@maisonetoilee.com.
Delivery time
Once your order is confirmed we prepare it and arrange delivery; we'll contact you to agree on a time.
Track your order
Follow every order in My orders.
Returns & exchanges
We want you to love every piece. If something isn't right, you can exchange it in our store.
Exchanges only — no returns
We don't accept returns or give refunds, but you can exchange an item for another piece.
Within 2 weeks, in store
Exchanges are made only at our Rizk Plaza, Broummana, Lebanon store, within 14 days of delivery or collection.
Condition
The item must be unused and in its original condition and packaging.
Items we can't exchange
For hygiene reasons, opened fragrances and candles, and used bedding or bath linen, can't be exchanged.
How to exchange an item
- Bring the item to our store within 14 days, with your order number (it starts with ME-).
- We check the item and you choose another piece in exchange.
Questions? Write to info@maisonetoilee.com.